Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

At FloretCo, we make every effort to deliver your flowers fresh, beautiful, and on the date requested. Because each arrangement is handcrafted and deliveries take place throughout Chicago and the surrounding suburbs, delivery timing may vary based on location, order volume, flower availability, traffic, weather, and other circumstances.

Please review the information below before placing your order.

Same-Day Delivery

Same-day delivery is generally available for orders placed before 2:00 PM Central Time (CT).

Certain delivery areas have earlier same-day cutoff times based on distance from our shop and driver availability. The delivery options and availability shown at checkout for the recipient's address will determine whether same-day delivery is available.

Orders placed after the applicable cutoff time may be scheduled for the next available delivery date.

Same-day availability may also be limited or disabled once we reach delivery or production capacity for the day.

Standard Delivery Times

Unless a Timed Delivery option is purchased at checkout, orders are delivered throughout the day according to the most efficient delivery route.

Standard deliveries are generally completed by 8:00 PM CT on the selected delivery date. Delivery may occur at any time during the delivery day.

An estimated or preferred delivery time is not included with standard delivery.

During periods of unusually high order volume, major floral holidays, severe weather, significant traffic delays, or circumstances outside of our reasonable control, deliveries may occasionally occur later than our typical delivery timeframe.

Requests for a Specific Delivery Time

If you need your order delivered within a particular timeframe, please select an available Timed Delivery option at checkout.

Delivery requests entered in the Special Instructions, Florist Instructions, Recipient Notes, or other order fields do not constitute a timed delivery.

Our team will always do its best to accommodate reasonable requests when possible, but FloretCo cannot guarantee requested delivery times or portions of the day for standard delivery orders.

Adding a requested time to the order notes does not upgrade a standard delivery to a Timed Delivery.

Timed Delivery

When available, customers may purchase Timed Delivery for an additional fee and select an available two-hour delivery window.

Timed Delivery orders receive priority scheduling for the selected window and are the appropriate option when delivery timing is important.

We make every reasonable effort to complete Timed Deliveries within the selected window. However, floral delivery involves circumstances that cannot always be predicted or controlled.

In rare cases, a Timed Delivery may be delayed due to circumstances including, but not limited to:

• The time the order was placed

• The complexity or size of the arrangement

• Availability of the flowers or products required for the selected design

• The need to source specialty or out-of-stock flowers

• Driver availability

• Unexpected traffic or road closures

• Severe weather

• Vehicle or transportation issues

• Building access or security restrictions

• Recipient availability

• Hospital, school, office, venue, or facility delivery procedures

• Incorrect or incomplete delivery information

• Unusually high order volume

• Other circumstances outside FloretCo's reasonable control

If an unexpected circumstance affects a time-sensitive order, our team will make reasonable efforts to complete the delivery as close to the requested window as possible.

We strongly recommend placing time-sensitive orders as early as possible, particularly when requesting same-day Timed Delivery.

Businesses, Schools, Hospitals, Funeral Homes & Other Facilities

When sending flowers to a business, school, hospital, funeral home, hotel, venue, or other facility, please provide as much information as possible, including the recipient's full name, business or facility name, suite/room number when applicable, telephone number, and any relevant operating hours.

Deliveries to these locations are subject to the facility's individual rules and access procedures. A facility may require flowers to be left with reception, security, a loading dock, concierge, nurses' station, funeral director, or another designated receiving area.

Once an arrangement has been accepted by an authorized representative of the facility, the order will be considered successfully delivered.

FloretCo cannot be responsible for delays caused by security procedures, restricted building access, facility policies, inability to locate the recipient, or incorrect/incomplete facility information.

If an arrangement must arrive before a specific event, service, meeting, business closing time, or other deadline, we strongly recommend selecting Timed Delivery when available and providing the relevant information with the order.

Recipient Availability

Please provide a valid recipient telephone number whenever possible. Our delivery team may contact the recipient when necessary to assist with completing the delivery.

If the recipient is unavailable, the driver may, when appropriate and reasonably safe:

• Leave the arrangement in a secure location at the delivery address;

• Leave it with a front desk, concierge, reception area, doorman, security desk, or authorized building representative;

• Leave it with another individual at the delivery address; or

• Contact the recipient or sender for additional instructions.

Whether an arrangement can safely be left unattended is determined at the driver's discretion and may depend on weather, temperature, building access, neighborhood conditions, the type of arrangement, and other circumstances.

We will not knowingly leave flowers in conditions that could reasonably cause significant damage to the arrangement.

Unable to Complete Delivery

If we are unable to complete a delivery because the recipient is unavailable, the property cannot be accessed, no safe location is available, or another circumstance prevents successful delivery, the arrangement may be returned to FloretCo.

We will make reasonable efforts to contact the recipient and/or sender to determine the next appropriate step.

Additional delivery charges may apply for a second delivery attempt when the original delivery could not be completed due to recipient unavailability, inaccessible premises, incorrect delivery information, or circumstances outside FloretCo's control.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number, apartment/unit/suite number, and any necessary entry or access information.

Please review this information carefully before submitting your order. FloretCo is not responsible for delays or unsuccessful deliveries resulting from incorrect, incomplete, or outdated information provided with the order.

If an address correction or delivery-location change is requested after an order has been placed, we will make reasonable efforts to accommodate the change. Additional delivery fees may apply based on the new destination.

Once an arrangement has been dispatched with a driver, changes to the delivery address or timing may not be possible.

Delivery Instructions

We welcome helpful delivery instructions such as:

• Apartment or unit numbers

• Gate or entry codes

• Parking or entrance information

• Reception or security instructions

• Recipient department or floor

• Business or facility name

• Instructions regarding where an arrangement may safely be left

Delivery instructions are intended to help our driver successfully locate and access the recipient.

As noted above, delivery instructions requesting a particular time do not create a guaranteed delivery timeframe unless Timed Delivery has been purchased.

Weather & Conditions Beyond Our Control

FloretCo reserves the right to modify, delay, reschedule, or temporarily suspend deliveries when weather, road conditions, emergencies, safety concerns, government restrictions, major transportation disruptions, or other circumstances make delivery unsafe or impractical.

The safety of our customers, recipients, employees, and delivery drivers takes priority. When possible, we will contact affected customers regarding significant delays or necessary changes.

Major Holidays & High-Volume Delivery Days

Valentine's Day, Mother's Day, Christmas, Thanksgiving, and other major floral holidays are exceptionally high-volume delivery periods.

During these periods:

• Same-day ordering may close earlier than our normal cutoff.

• Certain delivery areas may become unavailable.

• Timed Delivery availability may be limited or unavailable.

• Standard deliveries may occur later in the day than usual.

• Delivery routes and schedules may be adjusted according to order volume, weather, and traffic conditions.

We recommend ordering in advance whenever delivery is required for a major holiday.

Delivery Fees & Service Areas

Delivery fees vary based on the recipient's location and delivery zone. The applicable delivery charge will be displayed during checkout after the delivery address is entered.

Available delivery dates, same-day cutoff times, Timed Delivery options, and fees may vary by delivery zone.

Questions About a Time-Sensitive Delivery?

If your order must arrive before a specific event, appointment, service, business closing time, flight, departure, or other important deadline, we encourage you to contact FloretCo before placing the order so we can determine whether the requested delivery can reasonably be accommodated.

We are always happy to help determine the best delivery option for your order.

FloretCo

6735 W Belmont Ave

Chicago, IL 60634

(773) 237-7735

Return, Refund & Cancellation Policy

All FloretCo arrangements are handcrafted to order using fresh, perishable flowers. If there is an issue with your order, please contact us promptly so we have an opportunity to make it right.

Quality Issues & Delivery Damage

If your arrangement arrives damaged, in poor condition, or there is a significant issue with your order, please contact FloretCo within 24 hours of delivery or pickup.

Photos will be requested to help us evaluate the issue.

Depending on the circumstances, we may offer a replacement, redelivery, store credit, partial refund, or full refund.

Delivery damage should be reported as soon as possible, preferably on the day of delivery.

Claims After 24 Hours

Refund or replacement requests made more than 24 hours after delivery are not guaranteed and will be reviewed on a case-by-case basis.

FloretCo is not responsible for deterioration caused by improper care, environmental conditions, handling after delivery, or the natural lifespan of fresh flowers.

Returns

Fresh floral arrangements cannot be returned for a refund due to a change of mind or personal preference.

Once an order has been successfully delivered or picked up, it cannot be canceled.

Natural Variation & Substitutions

Flowers are natural products, and arrangements may vary slightly in color, size, bloom stage, placement, and appearance.

Substitutions may also be made when necessary in accordance with our Substitution Policy.

Reasonable substitutions or natural variations from website photos are not considered defects and do not automatically qualify for a refund.

Standard Order Cancellations

Standard orders canceled at least 24 hours before the scheduled delivery or pickup date will generally receive a full refund, provided production has not begun and special-order items have not already been secured.

Cancellation requests made less than 24 hours before delivery or pickup are not guaranteed.

Same-day orders are processed quickly and may become non-cancellable shortly after being placed.

Once an order has been prepared or dispatched, it generally cannot be canceled or refunded.

Custom, Sympathy & Special Orders

Custom arrangements, sympathy and funeral pieces, specialty orders, and other made-to-order designs may become partially or fully non-refundable once the order has been confirmed, materials have been secured, or production has begun.

If plans change, please contact us as soon as possible. When feasible, we may be able to modify, reschedule, or redirect the order.

Weddings & Events

Weddings, events, installations, and large custom orders may have separate payment, deposit, cancellation, and refund terms.

When separate written terms are provided in a proposal, invoice, or contract, those terms take precedence over this policy.

Order Changes

Please contact us as soon as possible if you need to change the recipient, delivery address, delivery date, card message, or arrangement details.

We will make reasonable efforts to accommodate changes, but changes may not be possible once production has begun or the order has been dispatched. Additional charges may apply.

Refunds

Approved refunds will generally be issued to the original method of payment. Processing times may vary by bank or payment provider.

Our Commitment

We want every FloretCo customer and recipient to be happy with their flowers. If something genuinely goes wrong, please contact us promptly and allow us the opportunity to address it.

FloretCo reserves the right to decline refund, replacement, or credit requests that fall outside this policy.